Main content starts here, tab to start navigating

Accessibility Policy

Chase Restaurant Group is committed to accessibility for persons with disabilities based upon the core principles of independence, inclusion, integration, responsiveness and equality of opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the AODA.

Assistive Devices

Assistive devices that may be used by individuals with disabilities are welcome on the Restaurant’s premises that are open to the public or other third parties. Our team has been trained to ensure that individuals using assistive devices are accommodated with comfortability and accessibility.


In collaboration with our guests, our team will communicate with individuals with disabilities in a manner that takes into account their disability. Upon request, any public information and/or communication will be provided to our guests in an alternate format.

Service Animals

The Chase welcomes guide dogs or other animals that serve individuals with disabilities in those areas of its premises that are open to customers and will permit the customer to keep the service animal with them, except for those animals that are otherwise excluded by law from the premises.

Support Persons

The Chase welcomes persons who support individuals with disabilities to accompany them onto those parts of its premises that are open to the public or other third parties.

Notice of Temporary Disruption

In the event that accessible services or facilities offered by The Chase to customers with disabilities becomes temporarily unavailable, The Chase will provide a notice of the disruption, explaining the reason for the disruption, the anticipated length of the disruption and indicate the location of an alternative facility or service that is accessible to individuals with disabilities, if available. This notice will be posted in a visible area near our front door and if applicable, the notice will be posted on the Chase website or in another reasonable location.

Training Commitment

Accessible customer service training will be provided to all members of our team at The Chase as well as those who support and develop policies and plans on behalf of The Chase. Training is offered to all existing employees as well as new hires and covers the following topics:

  • An overview of the AODA and the Customer Service Standard under the Regulation;
  • How to interact, communicate and assist people with disabilities, and in particular, people with assistive devices, and those who require the assistance of a guide dog, service animal or support person;
  • How to use equipment or devices available on the Restaurant’s premises or that are otherwise provided by the Restaurant that may help with the provision of goods or services to a person with a disability;
  • Trained on what to do if a person with a disability is having difficulty accessing the Restaurant’s goods or services.

The Chase will keep a record of the training provided, including the dates on which the training is provided and the number of individuals to whom it is provided.

Feedback Regarding Accessibility

The Chase encourages persons with disabilities to provide comments on the services they receive, including feedback regarding the accessibility of those services and the Restaurant’s feedback process itself.

Feedback may be delivered:

• In person with a manager on Restaurant premise.
 • Calling the restaurant directly: Telephone 647-348-7000
 • Emailing the restaurant directly:
• Writing or through electronic or audio recording at The Chase | 10 Temperance St Fl 5, Toronto, ON M5H 1Y4.
 • Visit the contact us page on our website


The Chase is committed to ensuring a safe and inclusive environment that respects equal opportunity for all employees. The Chase has implemented practices and procedures to accommodate individuals with disabilities during the recruitment and hiring process and continues to promote inclusion for existing employees with disabilities in its workplace.

The Chase will put in place Individual Accommodation Plans as well as a Return to Work Process for existing employees who have been absent due to disability and will take into account the need for accommodations when it comes to any other employment aspect such as performance management and career development.

Notice of Availability

A copy of this policy is available on The Chase Website as well as on the Restaurant Premises. Upon request, The Chase will provide or arrange for the provision of this policy, or the information contained in this policy, to the requesting individual in an accessible format or with a communication support in a timely manner that takes into account the person’s accessibility needs due to disability and at no cost. In doing so, the Restaurant will consult with the person making the request in determining the suitability of the format or communication support.                       

To find more information on our Multi-year plan, click here.